Terms & conditions

1. Introduction

These Terms and Conditions outline the rules and regulations for the use of Grid Career App services, specifically focusing on handling fraudulent emails, onboard verification, support services, and grievance redressal processes. By accessing and using the services provided by Grid, you agree to these Terms and Conditions.

2. Fraudulent Mail and Reporting

• In case you receive fraudulent emails or communication from companies claiming to represent Grid or any other fake companies, report such incidents immediately.
• Please send your complaint to our designated email: [email protected]
• Grid will take necessary action based on the provided information to combat fraudulent activities.

3. Support System for Users and Companies

• Grid offers a support system for companies and users to resolve queries efficiently.
• For CSR or other support inquiries, contact us at [email protected]
• All communications are logged to maintain service quality.

4. Verification and Onboarding of Company Users

4.1 Employer Registration:

• Full Name
• Email Address
• Billing Address
• Mobile Number
• Company Name
• Designation within the Company
• Other documents required for KYC

4.2 KYC Documentation:

• Bank Account Number
• Credit/Debit Card Number
• UPI ID
• Other information for identity verification

5. Grievance Redressal Mechanism

You may reach out to our designated Grievance Officer:

• Grid Career(India) Private Limited, Chennai, India
• Email: [email protected]

6. Data Privacy and Protection

• We collect personal and billing information during registration and onboarding.
• This includes names, emails, phone numbers, and financial data.
• Your data helps us deliver and enhance services.

Third-Party Sharing:

• To improve our platform
• For legal compliance
• With your consent, for marketing

We ensure shared parties comply with data protection laws and use data only for intended purposes.

Users can access, correct, or opt out of third-party data sharing.

7. Amendments to Terms and Conditions

Grid may update these Terms at any time. Continued use of the platform implies acceptance of changes. Please review this page regularly.

8. Contact Information

• Email: [email protected]

9. Payment and Refund Policy

All payments made on Grid Career App are governed by our Refund Policy. Please review it carefully before making any payments.

10. Service Booking & Session Management

10.1 Booking Process:

• Juniors (users) must have sufficient credits to book sessions with Seniors (service providers)
• Bookings are only confirmed when the Senior accepts the session request
• Upon confirmation, a unique Zoom link will be provided for the session
• Both parties must join the session within 15 minutes of the scheduled time

10.2 Credit System:

• Credits are the exclusive currency for booking sessions on our platform
• Credits can be purchased through our payment gateway
• All credit transactions are final and non-refundable
• Credits expire after 365 days from purchase date

10.3 Session Attendance & Credit Distribution:

11. Payout & Withdrawal System

11.1 Bank Account Registration:

• Seniors must register valid bank settlement account details for payouts
• We use military-grade encryption (AES-256) for all financial data
• Your account details are NEVER stored in plain text
• All sensitive information is hashed and tokenized for maximum security
• Privacy and data protection are our top priorities

11.2 Withdrawal Rules:

• Minimum withdrawal threshold: 1,000 credits
• Withdrawals can be requested anytime after reaching minimum balance
• Standard processing time: 3-5 business days
• Platform commission of 10% applies to all earned credits
• Transaction fees may apply based on your bank and location

11.3 Credit Conversion:

• 1 Credit = ₹1 (or equivalent in local currency)
• Conversion rates are fixed and non-negotiable
• Platform may adjust conversion rates with 30 days notice

12. Dispute Resolution & Misconduct

12.1 Raising a Dispute:

• Disputes must be raised within 6 hours of session completion
• Email all disputes to: [email protected]
• Mandatory: Attach valid proof (screenshots, recordings, etc.)
• Disputes without proof will not be entertained
• False disputes may result in account penalties

12.2 Dispute Resolution Timeline:

• Initial acknowledgment: Within 24 hours
• Standard resolution time: 48 hours
• During high traffic periods: Maximum 78 hours
• Complex cases may require additional time
• You will be notified at every stage of the resolution process

12.3 Types of Disputes We Handle:

• Session quality issues
• Technical problems (Zoom link failures, audio/video issues)
• No-show or late attendance
• Professional misconduct
• Payment and credit discrepancies
• Privacy violations

12.4 Dispute Settlement:

• All credit settlements are processed ONLY through our support agents
• No direct credit transfers between users are allowed
• Final decisions by Grid Career support team are binding
• Users can appeal decisions within 7 days with additional evidence

13. Platform Commission & Fees

• Commission is deducted before credits are added to Senior's balance
• Commission rates may change with 30 days prior notice
• All fees are clearly displayed before session booking
• Taxes may apply based on your country of residence

14. Professional Code of Conduct

For Seniors (Service Providers):

• Maintain professional expertise in your domain
• Respond to booking requests within 24 hours
• Join sessions on time and be prepared
• Provide accurate and helpful guidance
• Respect user privacy and confidentiality
• No solicitation of direct payments outside platform

For Juniors (Users):

• Book sessions with clear objectives
• Join sessions on time
• Respect the Senior's time and expertise
• Provide honest feedback after sessions
• No harassment or inappropriate behavior
• Use platform features as intended

15. Contact Information