We are looking for a Senior ServiceNow Developer with deep expertise in IT Service Management (ITSM) and hands-on experience in implementing AI-driven solutions on the ServiceNow platform. The ideal candidate will be responsible for designing, developing, and enhancing ServiceNow applications with a focus on automation, predictive intelligence, and virtual agent capabilities to drive operational efficiency and improve user experience. Key Responsibilities: Development & Customization: 1) Design, develop, and configure ServiceNow ITSM modules including Incident, Problem, Change, and Request Management. 2) Build custom applications, workflows, and UI enhancements within the ServiceNow platform. AI & Automation: 1) Implement AI/ML solutions such as Predictive Intelligence, Virtual Agent, and Recommendation Engine. 2) Integrate AI-driven workflows to enable automated issue resolution and self-service capabilities. Integration & Enhancements: 1) Develop and maintain REST/SOAP integration with third-party applications. 2) Implement and enhance ServiceNow Performance Analytics dashboards. Upgrades & Maintenance: 1) Participate in platform upgrades, patching, and release management activities. 2) Ensure all customizations follow best practices, coding standards, and security policies. Collaboration & Support: 1) Work closely with architects, business analysts, and stakeholders to gather requirements and deliver scalable solutions. 2) Provide technical support and knowledge transfer to junior developers. Note : Customer required someone with ITSM integration exp and CMDB. AI & Automation is good to have.